Return Policy
Understanding your refund rights
This Return Policy applies to all purchases of digital documents from Coverise.
Policy Overview
This Return Policy governs the refund procedures for Coverise's digital document services. Due to the digital nature of our services and immediate delivery model, we offer a 14-day money-back guarantee for technical issues only.
Important Notice
Refunds are only provided for technical issues such as download failures, corrupted files, or system errors. Change of mind or dissatisfaction with content quality are not eligible for refunds.
14-Day Money-Back Guarantee
We offer a 14-day money-back guarantee if you experience any of the following technical issues:
Download Failures
Unable to download your document despite multiple attempts
Corrupted Files
Document file is damaged or cannot be opened
System Errors
Platform errors preventing document generation
Payment Issues
Charged but document not delivered
Non-Refundable Circumstances
Refunds will NOT be provided for the following:
How to Request a Refund
Step 1: Contact Us
Submit a request via our contact form within 14 days
Step 2: Provide Details
Include order number and describe the technical issue
Step 3: Review Process
We'll review and respond within 2-3 business days
Processing Time: Approved refunds are processed within 5-7 business days to your original payment method.
Your UK Consumer Rights
Under the Consumer Rights Act 2015, you are entitled to digital content that is:
Satisfactory Quality
Digital content must meet a reasonable standard of quality
Fit for Purpose
Suitable for its intended use and as described
As Described
Matches the description provided at purchase
Your Right to Remedy: If digital content is faulty, you have the right to a repair or replacement. If this isn't possible or takes too long, you can get a price reduction or a full refund.
These rights apply for up to 6 years from the date of purchase (5 years in Scotland).
Payment Processing
We use third-party payment service providers to process transactions securely. All refunds are subject to the terms and conditions of these payment processors. By making a purchase, you agree to comply with the payment processor's terms of service and acceptable use policies.
Important Information:
- • Refunds are processed through the same payment method used for the original purchase
- • Processing times may vary depending on your payment provider (typically 5-10 business days)
- • We reserve the right to refuse refunds for suspected fraudulent activity or abuse of our refund policy
- • Payment processors may apply their own dispute resolution procedures
Dispute Resolution
If you have a dispute regarding a refund request, we encourage you to contact us first to resolve the issue directly. We are committed to fair and prompt resolution of all customer concerns.
Alternative Dispute Resolution:
If we cannot resolve your complaint, you may refer your dispute to the appropriate Alternative Dispute Resolution (ADR) provider or the Online Dispute Resolution (ODR) platform provided by the European Commission for online purchases.
Limitation of Liability: Our total liability for any refund claim shall not exceed the amount you paid for the document(s) in question. We are not liable for any indirect, consequential, or incidental damages arising from the use or inability to use our services.
Policy Changes and Governing Law
Changes to This Policy
We reserve the right to update or modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the updated policy. We recommend reviewing this policy periodically.
Governing Law and Jurisdiction
This Return Policy is provided by Letterise Ltd, a company registered in England and Wales, with its registered office at 128 City Road, London, United Kingdom, EC1V 2NX. This policy and any disputes arising from it shall be governed by and construed in accordance with the laws of England and Wales. Any legal proceedings shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where you are a consumer with mandatory rights under the law of your country of residence.
Data Protection: All personal data collected during the refund process is handled in accordance with our Privacy Policy and the UK GDPR. We retain refund records for accounting and legal compliance purposes.